Refund & Returns Policy
Returns
We hope you love your Divira purchase. If for any reason you're not completely satisfied, you may request a return within 30 days of receiving your order.
To start a return, please email divira.uk@gmail.com with your order number and reason for the return. We'll provide instructions on how to return your item.
To be eligible for a return, your item must be:
- Unused and in its original condition.
- Returned with all original packaging where possible.
- Free from signs of wear, damage, or alteration.
Please note that customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Earrings (unless faulty)
- Sale or clearance items (unless faulty)
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Customs Duties & Import Taxes
Divira is an online store based in the United Kingdom. For international orders shipped outside the UK, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by your destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Any applicable customs duties, taxes, and import fees must be paid by the recipient before or upon delivery.
We recommend checking with your local customs office before placing an order to understand any potential charges. Divira is not responsible for delays caused by customs clearance or for any additional fees charged by customs authorities.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and display the refund.
If you haven't received your refund within 15 business days after approval, please contact us at divira.uk@gmail.com.
Exchanges
If you'd like to exchange an item, please email us at divira.uk@gmail.com. Exchanges are subject to stock availability.
Lost/Damaged Parcels
Incase on a rare occasion your parcel is lost or damaged upon transit, we are not responsible. Once your parcel is handed to Royal Mail or any courier then it is there responsibility to deliver your parcel to you. Please contact the courier directly for help. For more information you can email us at divira.uk@gmail.com and we can help out as much as we can.
Questions?
If you have any questions about your order or our returns process, we're always happy to help.
Please contact us on https://divira.co.uk/pages/contact
Thank you for supporting Divira. As a small independent business, we truly appreciate every order and are committed to making sure you have a positive shopping experience.